Last Updated: September 2, 2026

At Cafe World Publication, we aim to provide customers with books and services as described and in good condition. Because books are physical products and many orders are processed specifically based on customer requirements, returns and refunds are subject to the conditions below.

1. Return Eligibility

A book may be eligible for return or replacement if:

• The wrong book was sent by Cafe World Publication.

• The book received is significantly damaged before or during delivery.

• The book has a substantial printing or manufacturing defect.

• The item received is materially different from what was confirmed at the time of order.

Customers should contact us as soon as possible after receiving the order if there is a problem.

2. Reporting a Problem

Customers should contact Cafe World Publication through WhatsApp or phone within 48 hours of receiving the order to report a damaged, incorrect, or defective book.

To help us assess the issue, customers may be asked to provide:

• Order details

• Customer name and phone number

• Photographs or videos showing the issue

• Photographs of the package and shipping label, where applicable

• Other information reasonably required to investigate the complaint

We reserve the right to assess each return or refund request individually.

3. Non-Returnable Situations

Returns or refunds may not be accepted where:

• The customer ordered the wrong book or changed their mind after delivery.

• The book has been damaged after delivery due to improper handling.

• The book has been written in, marked, torn, altered, or otherwise used by the customer.

• The customer provided an incorrect or incomplete delivery address.

• The customer refused or failed to accept the delivery.

• The issue was caused by normal wear and tear.

• The request is made after the applicable reporting period.

• The product was specially printed, customised, or produced according to the customer’s specific requirements, except where there is a manufacturing or printing defect attributable to us.

4. Damaged Books

If a book arrives damaged, customers should provide photographs or videos showing the damage and, where possible, the condition of the outer packaging.

After reviewing the complaint, Cafe World Publication may, at its discretion:

• Replace the damaged book;

• Provide another suitable resolution; or

• Issue a refund where a replacement is not reasonably possible.

The final resolution may depend on the nature and extent of the damage.

5. Wrong Book or Incorrect Item

If Cafe World Publication sends an incorrect book due to an order-processing error, we will review the issue and may arrange a replacement with the correct book.

Where the incorrect item was sent due to our error, reasonable return or replacement arrangements will be discussed with the customer.

6. Refunds

Where a refund is approved, the refund amount will normally relate to the eligible amount paid for the affected product.

Refunds may be processed using the original payment method or another mutually agreed payment method, subject to practical and applicable payment-service requirements.

The time required for the refund to appear in the customer’s account may depend on the bank, payment provider, or other financial service involved.

7. Shipping Charges

Original shipping charges may not be refundable unless the return or refund is the result of an error attributable to Cafe World Publication or otherwise approved by us.

Where a product is confirmed to have been damaged, defective, or incorrectly supplied by us, reasonable return/replacement shipping arrangements may be discussed with the customer.

8. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation may not be possible once the order has been packed, dispatched, handed over to the courier/postal service, or entered into production.

For customised or specially printed orders, cancellation may not be available once production has started.

Any applicable refund will depend on the status of the order and the costs already incurred.

9. Printing and Publishing Services

Payments made for book printing or publishing-related services may be subject to separate terms agreed with the customer before work begins.

Once customised work or production has started, refunds may be limited to amounts that have not already been used toward materials, production, design, printing, or other agreed services.

If a significant production error is caused by Cafe World Publication, we will review the issue and determine an appropriate solution, which may include correction, reprinting, replacement, or another mutually agreed resolution.

10. Refund Not Guaranteed for Change of Mind

Because books may be ordered, packed, printed, or arranged specifically for a customer, we do not guarantee refunds simply because a customer changes their mind after confirming an order.

Customers are encouraged to confirm the book title, quantity, price, delivery address, and other order details before making payment.

11. Contact Us

For return, replacement, cancellation, or refund requests, please contact us:

Cafe World Publication
Bathinda, Punjab, India

Phone / WhatsApp: +91 99140 22845
Email: cafebti786@gmail.com

Please provide your order details and a clear description of the issue so that we can review your request.

12. Changes to This Policy

Cafe World Publication may update this Returns & Refunds Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.